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Contact us today to get started on your new super project. We are available from 10:00 am to 6:00 pm CST, Monday – Friday.

FAQs

General FAQs
Branding Mission FAQs
Graphic Design FAQs

• Logo Design •

Most logo design orders excluding Illustrative logos, can take 3-5 business days. The turnaround time for illustrative logos can vary based on the complexity of the design.

Absolutely. If you have an existing logo and in need of a usable file format or needing a redesign, a Creative Superhero can redraw your logo. We would provide all of the file formats as if it were a new logo design. 

Please view our Logo Design ReFresh service to get started.

Print Design FAQs
All print design order returns must be received within 7 days of the original purchase date for consideration. All fees are NON-REFUNDABLE once a print design order has been given final approval by the client.

Once we have received and reviewed your order for discrepancies, if we determined the mistake was made on our end, we will reprint your order at no charge or issue a coupon code for your next order.

Please be sure to download and include the Print Design Return Form along with your order.

Returns Address:

ATTN: Print Division
Keltech Designs
100 N Dixieland Rd #D2-297
Rogers, Arkansas 72756

Print production times start as soon as your print design is approved and any remaining balance is paid. If your order is approved by 3:00 pm CST, production will start the same day. If your order is approved after 3:00 pm CST, production will start the following business day. 

Print design orders placed on a US Holiday will be processed the following business day.

Please note, if any issues arise with your order, this may delay your order’s production time.

Shipping time begins once your order has been completed in print production. The day after your order has been shipped is considered the first day of your shipping time.

Shipping times may vary by product or service. Please review the details of the specific print design service for shipping details.

Placing a reprint order is simple. You must be logged into your KD Account.

  1. Navigate to the ‘Orders’ tab.
  2. Find the order you would like to reprint and choose ‘View’ to open the order details.
  3. Scroll to bottom of the order and choose ‘Order Again’.

— CREATIVELY INNOVATIVE. —

Thank You.

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